Course Overview

This course raises awareness of the importance of good communication, why breakdowns in communication are detrimental to staff and CYP, communication techniques and how to improve upon your skills.  This e-learning session can be accessed via a variety of electronic devices. The programme benefits from narrative scenarios and activities with ongoing assessment making it engaging and interactive.

Aims & Objectives

• Outline core principals of communication
• Discuss the effects of good and poor communication
• Discuss the skills needed for effective communication
• Discuss the barriers to communication and how they can be reduced
• Outline how you can communicate effectively with your colleagues

Course Audience

Adult Health Care Workers, Social Care Workers, Nursing staff, Adult Day Care/Centre workers, Home Care Staff, Agency staff.

Course Duration

This course will take a minimum of 45 minutes to complete.

This course is accredited by Open Awards – Badge of Excellence